Last updated: 23 October 2026
Cancelling
You can cancel a paid subscription at any time from Billing in your workspace. After cancelling you keep your paid plan until the end of the current billing period, you will not be charged again, and your workspace then moves to the free Explorer plan. Your saved work remains accessible.
Refunds
- Subscriptions are billed monthly in advance. Cancelling stops future charges but does not automatically refund the current period.
- If you believe you were charged in error, or you have another reason to request a refund, contact us with your account email and the date of the charge. We review requests case by case.
- If a full refund is approved, paid access for that subscription ends immediately and the workspace returns to the free Explorer plan.
- Payments are processed by Paddle, our merchant of record. Rights you have under Paddle's buyer terms or under consumer law in your country are not affected by this policy.
Failed payments
If a renewal payment fails, your plan stays active while the payment provider retries and a warning is shown on the Billing page. If payment is not recovered, the subscription ends.
Contact us
For questions about this policy, privacy requests or legal concerns, send us a message through the contact form at getmarketpilot.com/contact. Please include the email address linked to your account so we can identify your request.